Wireless Communication: Pre - During - Post

Cell phones: Guests carry them everywhere. They are hardly ever turned off. Information can be sent to them. And, they can reply as well.
What can you (the hotel manager) do with them?

Pre Check In pre booking info updates developments special offers book rooms flight info travel tips confirmations marketing

During Their Stay in-house alerts news for guests breaking news enter competitions wireless concierge safety alerts receive complaints text2win contests staff communication

After Check Out create loyalty personal touch extend guest value notify winners holiday greetings special offers market research text2vote tell a friend